Refund Policy

Last updated: June 2026

Undelivered Orders

If we are unable to deliver your purchase for any reason, you are entitled to a full refund. Open a support ticket with your order number and SteamID64.

Delivered Digital Goods

Because in-game items and RP are delivered immediately and have no real-world value, all sales of delivered digital goods are final and non-refundable, except as required by law.

VIP Access

VIP is a one-time lifetime purchase and is non-refundable once the VIP role has been granted on the server.

Chargebacks

Submitting a chargeback rather than contacting support first will result in a ban from the server and the store. Please open a support ticket first — we will always work with you on legitimate issues.

How to Request a Refund

Open a support ticket with your order number and a brief description of the issue.